The Department of Health and Human Services is seeking industry feedback on the formation of a short-term, fixed-price pilot program to inform how the agency can best employ artificial intelligence solutions across the enterprise, focusing on tools that go beyond the basic chat and summarization technologies.
In a Request for Information published on June 8, HHS is focusing on how to implement an AI product that can cater to the department’s “power users,” or individuals that leverage advanced functions in technologies and systems. The goal is for HHS to empower these users to explore advanced AI models and capabilities to see how they can acclimate to and accelerate HHS workflows.
“HHS needs to observe how power users utilize advanced AI capabilities, how those capabilities map to HHS mission workflows, what guardrails and administrative controls are necessary, what can be enabled immediately, what requires configuration or integration, and what requires additional security, privacy, records, accessibility, or authorization work before enterprise scaling,” the draft RFI reads.
HHS specifies the need for a fixed-price contract that offers “inclusive, all-you-can-eat-style access bundles” to try a variety of solutions for power users. This approach is intended to help the agency determine baseline power-user AI usage, along with an operational methodology that works for the agency as a whole.
The pilot will also examine what advanced AI models and their features will require customization to work effectively with agency workloads; how to establish security and authorization logic; and ways to contribute to a shared operational AI use framework for HHS. Specific capabilities HHS wants its power users to access and investigate include premium reasoning, long context, agentic-capable models and more.
“The pilot is intended to generate operational evidence that cannot be obtained from paper market research alone,” the RFI reads. “HHS needs to observe how power users utilize advanced AI capabilities, how those capabilities map to HHS mission workflows, what guardrails and administrative controls are necessary…and what requires additional security, privacy, records, accessibility, or authorization work before enterprise scaling.”
As the pilot begins, the RFI states that the chosen model may be accessed by up to 1,000 authorized, portable HHS power users, but includes an option to scale access to up to 10,000 power users within the agency, depending on what the developer offers.
HHS’s endeavors follow the workforce reductions at the agency that were part of the Trump administration’s Department of Government Efficiency efforts to reduce bureaucratic bloat and backlog. In May, the agency experienced more layoffs and also began undergoing job reclassifications that would shift which positions have civil service job protections and which can be more easily terminated.
In light of the staff reductions, HHS Secretary Robert F. Kennedy Jr. said in April that the agency intends to hire 12,000 employees in an effort to “rightsize” the agency.
