New solution pairs licensed therapists and psychiatrists in a team-based model to reduce ED boarding, improve outcomes, and optimize care delivery
CHICAGO, Sept. 11, 2025 /PRNewswire/ — Array Behavioral Care, the nation’s leading virtual behavioral health provider, today announced the launch of Array OnDemand Care+, a new enhancement to its Acute Care Solutions product suite. As Array’s most comprehensive acute behavioral health solution to date, OnDemand Care+ supports emergency departments, inpatient units, and crisis stabilization spaces with flexible, team-based behavioral healthcare tailored to patient need and acuity. This model delivers immediate access to licensed clinicians and psychiatrists working together to assess, stabilize, and safely transition patients experiencing behavioral health crises.
As hospitals and health systems face increased behavioral health demand, limited psychiatrist capacity, and rising levels of behavioral health acuity, longer ED boarding times, delays in treatment, and prolonged inpatient stays have become routine. These challenges strain clinical teams, reduce bed availability, and increase costs. OnDemand Care+ builds on the success of Array’s psychiatrist-led model by introducing a team-based approach: independently licensed, master’s-level clinicians lead mental health assessments, safety planning, and discharge coordination, while board-certified psychiatrists provide consultation and direct care for higher-acuity cases. This model ensures timely, clinically appropriate care for every patient—improving throughput while preserving psychiatric resources for the patients who need them most.
“Acute psychiatric care is one of the most resource-constrained and critical needs in our healthcare system today,” said Dr. Sara Gotheridge, Chief Medical Officer of Array Behavioral Care. “With OnDemand Care+, we’re helping hospitals match each patient to the right provider from the start—accelerating care, easing staff burden, and ensuring patients in crisis receive timely, clinically appropriate support.”
OnDemand Care+ was developed in alignment with evidence-based best practices for psychiatric crisis care. The model ensures that licensed clinicians manage comprehensive mental health assessments and therapeutic interventions, while psychiatrists focus on higher-acuity or medically complex patients. This team-based, risk-stratified approach improves diagnostic accuracy, enhances safety, and ensures that every patient receives care appropriate to their clinical needs—resulting in stronger outcomes and a better overall experience for both patients and staff.
For hospitals, Array OnDemand Care+ offers a scalable, acuity-aligned model that enhances care quality, safety, and efficiency. By expanding the role of licensed clinicians and preserving psychiatric resources for more complex, higher-need cases, the model helps accelerate care decisions, shorten length of stay, reduce unnecessary admissions, and improve throughput without compromising quality.
Key components of Array OnDemand Care+ include:
- Triage and Risk Stratification – Structured protocols match patients to the appropriate clinician based on risk and complexity, ensuring the most efficient use of clinical resources.
- Comprehensive Mental Health Assessment – Independently licensed clinicians conduct biopsychosocial evaluations to assess risk, guide care, and inform safety and discharge planning.
- Psychiatric Evaluation – Psychiatrists provide in-depth evaluation, risk assessment, and treatment for patients requiring higher-level intervention.
- Acute Medication Management – Psychiatrists initiate and manage medication to reduce agitation, stabilize symptoms, and support patient and staff safety.
- Discharge Planning & Transition Support – Licensed clinicians document and coordinate safe discharge plans, ensuring appropriate follow-up care and reducing the risk of readmission.
- Quality Programming – A structured, data-driven clinical framework ensures standardized, risk-aligned care and supports integration of medical and behavioral health for improved safety and outcomes.
By combining structured triage, real-time collaboration, and integrated care planning, Array OnDemand Care+ helps hospitals improve patient flow, reduce boarding times, and deliver more timely, consistent care.
OnDemand Care+ is part of Array’s broader product suite of Acute Care Solutions, which includes psychiatrist-led OnDemand Care and now team-based OnDemand Care+. These models allow hospitals to right-size behavioral health support based on need—whether they’re facing persistent gaps in coverage or looking to scale capacity efficiently. Delivered on Array’s Epic-based platform, all solutions support seamless integration, real-time documentation, and coordination across physical and behavioral care teams.
To learn more about Array OnDemand+ and Array’s full suite of virtual behavioral health solutions, visit arraybc.com.
About Array Behavioral Care
Array Behavioral Care is the nation’s leading virtual psychiatry and therapy practice, delivering high-quality behavioral health services through a fully integrated continuum of care from hospital to home. Array partners with hospitals, health systems, community organizations, and payors to provide timely, expert treatment that meets the needs of patients where they are with the Right Care, Right Time, Right Dose™. As an established leader with more than 25 years of experience in telepsychiatry, Array sets the standard for excellence by offering innovative solutions that improve access, enhance outcomes, and support seamless care delivery. Its Epic-based EHR platform is eliminating system-wide gaps in mental health treatment. Learn more about how Array is transforming behavioral health at www.arraybc.com.
Media Contact
[email protected]
SOURCE Array Behavioral Care
